Kiosk Mode Troubleshooting
1 min read
This guide provides troubleshooting steps when applications in Android Edge Kiosk Mode fail to function as expected. It covers common issues such as dependent services not being whitelisted or background services being blocked, which can prevent apps (for example, the Phone app) from working correctly in Kiosk Mode.
Application Not Working in Kiosk Mode #
Application not working as expected in Kiosk Mode. #
If you are using Android Edge Kiosk Mode and have pushed an application, such as the Phone app. However, the Phone app is not functioning as expected.
- Whitelist the required dependent services for the Phone application.
- Alternatively, enable the Whitelist All Background Services option in the Kiosk tab of the profile settings.
Note: This same approach applies to other applications. If an app is not working in Kiosk Mode, you will need to identify and whitelist its required dependent services.
Remote Debugging #
If all else fails and the issue persists, please contact your support personnel. They will arrange a remote debugging session for your device.
Before the session, please prepare the following:
- Set up AnyDesk on the remote debugging laptop.
- Download Vysor on the remote debugging laptop.
- Connect the target device to the laptop:
- Ensure Developer Options and USB Debugging are turned on.
- Turn on Vysor on the laptop.
- Prepare the ADB Package on the laptop
Best Practices & Tips #
- Version First: Always confirm the Remote Control app and Agent are on the latest versions before deeper troubleshooting.
- Permissions Check: Verify Accessibility is enabled
- Early Token Reset: Use Force Device Check-in early to resolve missing RC tokens and refresh device status.
- Firewall Readiness: Document and pre-approve firewall rules to prevent recurring network-related issues.
- Performance Monitoring: Regularly test connectivity and bandwidth on both the admin side and device side to minimize RC lag.
