Troubleshooting
5 Docs
Application Deployment Troubleshooting
Last Updated: August 28, 2025This guide provides troubleshooting steps when application deployment in Android Edge fails. Issues typically fall under three categories: uploading the app, installing the app on devices, or updating an existing version. Follow the outlined steps to quickly identify and resolve problems. Upload Issues You are not able to upload your application onto your console. You...
Device Enrollment Troubleshooting
Last Updated: August 28, 2025This guide provides troubleshooting steps when device enrollment into Android Edge fails. It covers common issues such as QR code scanning errors and devices not responding after enrollment. QR Code Scanning Issues QR code scanner does not pop up during enrollment. Wrong QR code being scanned. Device Not Responding After Enrollment Device does not sync...
Kiosk Mode Troubleshooting
Last Updated: August 28, 2025This guide provides troubleshooting steps when applications in Android Edge Kiosk Mode fail to function as expected. It covers common issues such as dependent services not being whitelisted or background services being blocked, which can prevent apps (for example, the Phone app) from working correctly in Kiosk Mode. Application Not Working in Kiosk Mode Application...
Profile Settings Troubleshooting
Last Updated: August 28, 2025This guide provides troubleshooting steps when profile-based device settings in Android Edge do not apply as expected. It covers issues with configuring options such as Display Orientation, 24-hour format, Device Brightness, and Screen Timeout. Settings Not Applying Correctly Settings profile not working as expected. You are attempting to configure your device settings via a Profile...
Remote Control Troubleshooting
Last Updated: August 28, 2025This guide explains how to troubleshoot and resolve issues when Remote Control (RC) is not functioning in Android Edge. It provides a structured sequence to help you identify common causes — such as missing permissions, outdated app versions, invalid tokens, connectivity problems, or OEM-specific requirements — and restore Remote Control quickly and reliably. Verify Software...